Thursday, December 2, 2010

A Complimentary Lesson from AVG

"complimentary": 2. given free as a courtesy or favor [Mirriam-Webster's complimentary online dictionary]

Given the Lutheran appreciation of (if not obsession with) things that are free, and the fact that most of my internet friends and readers are Lutheran, I suspect that I am not alone in having suffered a computer meltdown due to a well-meaning, yet aberrant and incapacitating AVG update last night.

This debacle goes to show you that just because something is free does not mean it is ultimately beneficial or without cost to somebody.

In my case, the only cost to me was some recreational, read "Bejeweled Blitz," computer time last night and an hour's trip to Prime Systems computer shop this morning. However the cost to the proprietors of Prime Systems, and thousands of reputable computer shops like them, is great in that they are cleaning up the mess AVG created for their customers on their dime—not to mention the lost income and additional labor costs for countless other proprietors who do their own tech support and rely on AVG to keep their computers open for business. Kudos to Prime Systems and their ilk!

That nothing--and I do mean nothing--is actually free or ultimately without cost in this world is even and most especially true when it comes to our salvation in Christ. Though priceless and not available for our purchase, our salvation came at a cost. Truth be told it came at the greatest of costs—the holy, precious blood, and the innocent suffering and death of the only begotten Son of God, Jesus Christ our Lord.

Thanks be to God, He does not pass that cost to us, but graciously offers it to us through the work of the Holy Spirit in His holy Christian church by the preaching of the Gospel along with the waters of Baptism, the proclamation of Absolution, and the body and blood of our Lord Jesus Christ in Holy Communion. In this way we receive the complimentary service of our Lord that not only cleans up the mess we sinners have made of our lives, but gives us eternal life with Him in the kingdom of heaven.

2 comments:

AVG technologies said...

We’re very sorry for the inconvenience. Over the past 24 hours, AVG has had two update issues. The problems affected Windows 7 users on 64-bit products. As soon as we were first notified about these issues, we immediately began fixing the problems. AVG is taking swift action on this matter. We remain committed to our customers, and, as such, we are taking the following actions:

1-Updates have been issued for both of these issues and are currently being propagated to the broad AVG user base.

2-For the next 48 hours, we are offering free technical support to our entire user base; anyone who has been affected by either of these issues.

PAID CUSTOMERS: Support for System crash after the recent AVG 2011 update 3292 (BSOD)
If you have encountered the above mentioned issue with the latest AVG update and FAQ 4079 didn’t help you, please contact our English support team by dialing the following numbers:

1-Home and Free customers: 24/7 support +1-877-367-9933

2-Business customers: 9:30am-6:30pm EST +1-828-459-5436 or skype:avg-nc
You can also email us at updateissuehelp@avg.com.

FREE CUSTOMERS: Support for System crash after the recent AVG 2011 update 3292 (BSOD)

1-If you have encountered the above mentioned issue with the latest AVG update and FAQ 4080 didn’t help you, please contact our English support team by dialing the following number:

2-24/7 support: +1-877-367-9933

You can also email us at updateissuehelp@avg.com

AVG sincerely regrets any inconvenience this issue has caused and we are ready to help you resolve this as quickly as possible.

I. M. Abaldy II said...

No complaints, AVG. Thank you for your service and attention to this problem.